SHIPPING + DELIVERy
We currently offer $18 flat rate shipping for all orders to The United States & Canada, United Kingdom, France, South Africa, Germany, The UAE, Australia, Poland, Singapore and Switzerland. For orders over $200, use code SHIP4FREE at checkout to receive free shipping. All products are shipped from Dakar, Senegal via regular postal service. For local Dakar orders, we offer delivery at a flat rate of $5.
How long will it take to receive my order after it has shipped?
All orders are processed and shipped from Dakar, Senegal. Expected delivery time is 10-15 days, but it can take over a month in extreme cases. If you would like to receive your order via express shipping (2 days), please contact us here for specialty rates.
If my order includes items that are currently available as well as pre-order products, when will my package be shipped?
Your package will be shipped as soon as all products within your order are ready and available. If you would like to have your items shipped as soon as they become available instead of waiting for all items to be shipped at the same time, we recommend that you place 2 separate orders.
How long will it take for my order to process?
Non pre-order goods will be processed within 5-7 business days upon payment confirmation. Once your order is received, you will immediately receive an email confirmation.
How will I know if my order was received and when it has shipped?
Customers will receive an order and shipping confirmation email upon the completion of each action.
How do I track my order?
Once your order has shipped, a confirmation email with your tracking number will be emailed to you.
Should I expect to pay duties and taxes?
This is possible, depending on your country. These fees vary from country to country and are out of our control, so they remain the responsibility of the parcel recipient. All questions regarding customs fees should be directed to your local customs office.